Terms of Service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of E3 Supply. The collective work includes works that are licensed to E3 Supply. Copyright 2024, E3 Supply ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with E3 Supply or purchasing E3 Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with E3 Supply or to purchase E3 Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by E3 Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of E3 Supply used in the site are trademarks or registered trademarks of E3 Supply.

Limitation of Liability
E3 Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if E3 Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a E3 Supply product is mistakenly listed at an incorrect price, E3 Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. E3 Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, E3 Supply shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by E3 Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
E3 Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to E3 Supply.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of E3 Supply products) shall be in the state or federal courts located in Maricopa County, Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of E3 Supply products) must be commenced within one (1) year after the claim or cause of action arises. E3 Supply failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. E3 Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a E3 Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
E3 Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, E3 Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, E3 Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to E3 Supply in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless E3 Supply , its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Shipping Policy 
All orders placed before 3:30 PM MST will ship on the same business day. Orders placed after 3:30 PM MST may not be shipped until the following business day.

We may use the following carriers; FedEx, USPS, and UPS. Our orders ship via FedEx within 48 continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico. FedEx does not service P.O. Box or APO/FPO addresses.

Overnight orders placed Friday before 3 PM EST. Will ship the same day. The delivery date is the following Monday unless the special Saturday delivery Overnight option is checked.

Only shipping services that have the transit time in the title (Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by us.

FREE SHIPPING – Selected items qualify for free shipping on orders over $250. Some items like safes, doors, hinges, some machines and large or irregular items are excluded at our discretion.

International Shipping

International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country’s laws. The recipient of the package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.

Signature Required

We strongly suggest all packages with a value over $1000 to be sent Signature Required. When checking out you will be required to select to either add or decline the signature required.

If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.

Tracking

A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer.

Late shipments:

Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.

If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund.

Missing Items / Discrepancies

If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.

Cancelations

Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.

Payment Policy

All orders need to be paid in full before they are processed using the following platforms: Credit card, PayPal.

Purchases

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Sales Tax

Arizona customers will have to pay taxes unless they are exempt.

E3 Supply Return Policy 

If you are not entirely satisfied with your purchase, we’re here to help.

• If an item is missing, damaged or an incorrect item has been received you must advise us within 48 hours of delivery confirmation. If we are not advised within 48 hours we will not compensate or replace the item(s)
• We accept returns for exchange or refund 30 calendar days after an item was delivered. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Registered programmers can not be returned unless noted otherwise
• Your item must be in the original packaging and placed inside another/additional shipping box or package.
• Your item needs to have the receipt or proof of purchase.
• If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued.
• RMA numbers expire 30 days after the date issued. If equipment is received after the RMA number expires, it may be refused.  Returns without an RMA number may be refused/returned back to the shipper at their expense
• Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package.

Return Exceptions 

• Brand New OEM keys can not be returned unless noted otherwise.

Are there any charges for return? 

• All returns are subject to inspection and a restocking fee of up to %10.
• Refunds will be given in the form of store credit.
• Original shipping charges are non-refundable.
• You are responsible for return shipping charges unless noted otherwise.
• Credit for brand-new OEM items may be given at the refurbished price if the returned items are no longer able to be sold as “new” due to damaged/opened packaging or wear on the product.

Refunds 

Refunds will be processed within 3 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 5-7 business days for it to display on your credit card statement.

Contact Information